American Home Shield – Review about Water Heater from Wichita Falls, Texas
This winter, my water heater started leaking and I called AHS as it was covered. The 1st plumber turned up after a week, checked the water heater and said it couldn’t be repaired.
So he turned it off and told me he would inform AHS and once they sanction the new heater, it would be replaced.
After a week for no ascertainable reason, a 2nd plumber from AHS shows up, looks at the water heater and starts a story that the water heater model has been recalled by the manufacturer. I called the manufacturer and verified the information, which turned out to be a blatant lie. When I confronted AHS with the manufacturer’s email specifically saying that the water heater had not been recalled, AHS still stubbornly refused to accept it.
Till to date I have spent the entire winter without water heater in my house and all due to AHS unprofessional practices. I would strongly recommend everybody to beware of AHS.
Additional information about this complaint about American Home Shield may be obtained from the author. The author has the choice of leaving additional contact information and further identifying the person or company complained of. If the author provided the information, it could be found below:
Author: Contact with Author
Offender: American Home Shield
State: Texas City: Wichita Falls
Address: P. O. Box 849
Phone: 18007764663, 18008274636
Category: Construction & Repair