Direct Energy – Beginning in July 2005, I began trying to get Direct En…
Beginning in July 2005, I began trying to get Direct Energy to debit my credit card for payment each month. Since that time, I have received at least 3 bills (for three different months) with the notation “Please do not send payment. Your bill will be paid by automatic payment from your credit card on (a date and amount given)”. Every month, I get a bill which threatens to cut off my electricity, or a phone call telling me my bill is past due, plus they add on a late charge (which I think they have always deducted after I called them. I have spent at least twenty hours on the phone trying to get them straightened out, to no avail. They have unintelligent service people dealing with the public. Please help get this straightened out.
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Author: Contact with Author
Offender: Direct Energy
Country: USA State: Texas
Category: Construction & Repair