Mavava Sola – Mavava Solar refuses to honour their guarantee
Mavava Solar installed a Solar Geyser system at my house and gave me a five year guarantee as part of their quote which did not stipulate any exclusions, it simply stated “The Solar Geyser System is guaranteed for 5 years from date of installation. Mavava Solar installed the system in April 2013. One of the solar panels started leaking in July 2014. Mavava Solar arranged to pick it up and get it repaired or replaced. There was a delay in the process as they said that their supplier had a backlog of work due to a strike in the industry. On the 28th August Mavava Solar sent an email to advise me that the claim for the panel had been turned down because the guarantee was only for 12 months and that their supplier does not cover natural disasters. They recommended that we claim from our insurance company. I sent Mavava Solar an email pointing out that they gave me a 5 year guarantee, this guarantee was from Mavava Solar not their supplier and that it did not stipulate any exclusions, they said that their supplier said that it was frost damage, I then pointed out that frost is not a natural disaster. Mavava Solar has refused to replace the panel.
Additional information about this complaint about Mavava Sola may be obtained from the author. The author has the choice of leaving additional contact information and further identifying the person or company complained of. If the author provided the information, it could be found below:
Author: Contact with Author
Offender: Mavava Sola
Country: South Africa State: All Country City: Saxonwold
Category: Construction & Repair