Penguin Pools – Bad service and unreliable
We purchased a pool from Penguin contracted with ClearWaterPools. They were quick to take deposit and start digging, but throughout the job they were unreliable and never came when promised. It was a very frustrating ordeal and was relieaved when finished. However less than 3 months later the pool sand filer pipe connection is broken. You can’t buy this connection ANYWHERE and have to buy from Penguin. We called Gary who said to email him and that his service team would get hold of you. They never so after eventually getting hold of him he gave his service teams number. Upon calling them, we were told they told Gary that it was an insurance claim they need to do but they are closed until next year so can’t help. Now Gary’s phone is off and we now have a green pool that our family cannot use throughout the holidays. What was the point of using Penguin, suppose to be the best which is why I never even sourced other quotes. I am so disappointed.
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Author: Contact with Author
Offender: Penguin Pools
Country: South Africa State: All Country City: Pretoria
Category: Construction & Repair