Rockworks – Incomplete swimming pool revamp

Here is my experience with this supplier:
In short I signed a contract on 16 October 2013 for a swimming pool area revamp. Work started well but was not completed when builders closed end of 2013. On 13 January 2014 work commenced and I was asked for another payment to buy the Marbelite. Since then it has been an endless struggle to get Irne to complete the work. Loads of empty promises and long emails of excuses but no work.
It came to a point when the project entered it’s second year that I had to make a further investment and get another contractor to complete the project. The quotes I received were inflated by the fact that bad preparation work of swimming pool surfaces first had to be fixed before the pool could be reMarbelited. When pump was switched on broken pipes under the paving were discovered and a large portion of the new paving had to be removed for pipes to be replaced.
Phone calls did not help anymore and after a few mails I warned Irne I would be taking further actions and not even that lead to me being contacted.
The completed project is now about R20000 over budget due to other contractors that had to be brought in to complete the project.

Additional information about this complaint about Rockworks may be obtained from the author.  The author has the choice of leaving additional contact information and further identifying the person or company complained of.  If the author provided the information, it could be found below:

Contact information:
Author: Contact with Author

Offender: Rockworks
Country: South Africa State: All Country City: Centurion
Category: Construction & Repair

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